Refund policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Manuel Kubica, Kastanienallee 38, 71638 Ludwigsburg, Germany, info@makstech.io, phone: +4971414877877) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email).
You can use the attached sample withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of your intention to withdraw before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except of additional costs resulting from your choice of a delivery option other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract.
We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must ship or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notified us of your withdrawal from this contract.
The deadline is met if you ship the goods before the expiry of the fourteen days.
You shall bear the direct costs of returning the goods.
You are only liable for loss in value of the goods if this loss in value is attributable to handling the goods beyond what is necessary for testing their condition, properties, and functionality.
Sample Withdrawal Form
To:
Manuel Kubica
Kastanienallee 38
71638 Ludwigsburg, Germany
Email: info@makstech.io
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*): ____________________
Ordered on (*)/received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
Signature of the consumer(s) (only if submitted on paper)
(*) Delete as appropriate.